01 PROFESSIONAL
MY KNOWLEDGE LEVEL IN SOFTWARE
WORDPRESS
WIX
OFFICE
HTML & CSS
PYTHON
75%
85%
95%
85%
75%
I'M
Troy Thomas.
Computer Science Major
at DeVry College
02 PORTFOLIO
MY LATEST WORK. SEE MORE >
CEIS101 Final Project
NETW211 Final Project
QR code for App I am designing
CEIS114 Final Project
CEIS110 Final Project
PHYS204 Final Project
NETW310 Final Project
SEC290 Final Project
CEIS 150 Final Project
CEIS106 Final Project
SEC285 Final Project
NETW320 Final Project
03 Experience
2016 - PRESENT
Best Buy
Samsung Expert
My duties are to sell Samsung Product line, create solutions for clients' homes and businesses, educate my clients and fellow employees on all things Samsung.
2014-2016
Geek Squad
Geek Squad Training Education Agent
Positively engage with the client during the check-in and check-out process
Ask probing questions, listen and record details, and offer an accurate time estimate for the next steps
Monitor queues and provide status update to clients
Clearly communicate with team members
Support Geek Squad efforts to protect the world, one device at a time
,,
2011 - 2014
Best Buy
Appliance Sales Specialist
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Partners with other employees to ensure customers’ end-to-end needs for are met.
Creates relationships with customers to identify their needs and recommend appropriate solutions.
Applies product knowledge and industry knowledge to each customer interaction.
Follows up with customers, designers, vendors, and contractors to confirm delivery and answer questions.
Applies understanding of design and construction to ensure customer orders are correct to specification. Must be able to apply basic measurement techniques and knowledge of complex Built-In Appliances.
Attends vendor-offered product training to remain up to date on products and industry trends to better satisfy customers and support fellow sales team members.
2005-2011
Play N Trade
Franchise Owner
Three locations, each grossing approximately $1.5 million annually.
Implemented efficient business practices, striving for continuous improvement and quality assurance.
Developed and implemented marketing campaigns and tracked performance metrics.
Addressed customer service issues and ensured high standards.
Reviewed franchise performance data, reviewing and adjusting operating procedures as necessary.
Hired and trained employees and evaluated performance of 8 to 12 employees per location.
Supervised daily franchise operations, ensuring compliance with Midas operating procedures and safety and cleanliness standards.
Prepared proposals, and vendor and purchasing agreements, strategically negotiating terms and tracking compliance and inventory.
